MISSION LOG
Infrastructure Deployments Career missions across private cloud, multi-tenant MSP delivery, and multi-site enterprise infrastructure — primarily operating from Sydney, NSW, Australia with APAC reach.
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2021 — PRESENT
CLOUD SYSTEM ENGINEER Yardi Systems, Inc.
Private Cloud Infrastructure Engineering + APAC IT Oversight · Sydney base
OUTCOME · Sustained enterprise private-cloud reliability and APAC ops leadership across large virtual estates.
Architecting and operating large-scale private cloud environments Senior Helpdesk leadership across Asia-Pacific region VMware/Hyper-V high-availability, enterprise reliability at global scale 2019 — 2021
ICT SUPPORT ENGINEER L3 eNerds (MSP)
Tier 3 Systems & Team Leadership — 150+ Enterprise Clients · Australia
OUTCOME · Elevated multi-tenant MSP delivery from L2/L3 queues to mentorship and full virtual stack ownership.
Promoted to Tier 3; mentored L1/L2 teams Full virtual infrastructure (VMware, Hyper-V, Citrix, Azure, AWS) Remote work solutions & 24/7 critical support across Australia 2017 — 2018
IT INFRASTRUCTURE ENGINEER Busways Group
Enterprise support for 1400+ users, 17+ branches · NSW
OUTCOME · Stabilized multi-site AD/virtualization/DR for a large transport enterprise footprint.
Active Directory, Sophos, PRTG, Hyper-V, VEEAM DR Full L1-3 support + physical security & surveillance systems Root cause analysis & infrastructure modernization projects 2018 — 2019
APPLICATION SUPPORT SPECIALIST (T3) MPower MSL
T3 support for POS and MS Server environments (Azure/AWS)
OUTCOME · Kept mission-critical POS/app platforms available across hybrid Azure/AWS server estates.
Contract role providing mission-critical application support Azure and AWS cloud server administration and troubleshooting